Galaxy Gate originated as an idea, with the focus strictly on improving organized real estate across Canada. We started this project October 8th, 2010, spending time in research, development and planning, and now we are ready to bring Galaxy Gate to the Canadian real estate market.
The Canadian real estate market has seen new companies emerge and brands making their mark throughout Canada. Today, buyers and sellers have many options to choose from. So, why the need for another real estate brand? In a sea of real estate companies, Galaxy Gate has taken a bold step and a commitment to improving organized real estate across Canada.
It is the mission of Galaxy Gate Corporate Group to build strong real estate brand across Canada by focusing on strategic planning, strong marketing, and customer care. In this mission, we are committed to providing exceptional support to our Partnership Program through strong leadership, education and training for management and sales representatives. In addition, we will also provide strong enforcement to ensure ethical, professional, and reliable service is provided to all Galaxy Gate clients, resulting in Building Lifetime LoyaltyTM.
Make in Canada
Galaxy Gate Corporation is Canadian owned and operated. The Company’s mandate is to support our real estate offices in Western and Central Canada.
We are very proud and excited to bring Galaxy Gate as a benchmark of excellence to Canadian real estate buyers and sellers. In addition to higher standards in customer service, we have designed our business model based upon training, education, ethical service and prime performance of our real estate offices and sales representatives.
Galaxy Gate is the first company in Canada to provide the quality service guarantee. The Galaxy Gate quality service guarantee states that all brokerages and their sales representatives are held accountable for any action against Galaxy Gate clients. All disciplinary actions taken will be announced on the regional corporate sites. Quality service departments are established at each of the corporate offices to ensure ethical, professional and reliable services are provided to all Galaxy Gate clients.
Training of Staff and Management
Galaxy Gate has incorporated systems for brokerages, managers, broker associates, brokers of record, sales representatives and administration staff. Mandatory courses are required to be completed every quarter by management and sales representatives to ensure that all Galaxy Gate members are equipped with the latest in quality service knowledge.
Bringing it Back to Real Customer Service
Galaxy Gate’s extensive research shows a drastic decrease in the quality of customer service. The majority of complaints from buyers and sellers are similar: whether they are in British Columbia, Alberta or Ontario. We are changing what has become the norm when it comes to customer service.
Technology: An Integrated Approach
Integrated systems are in place to assist our brokerages and sales representative to be fully equipped to streamline their business. Galaxy Gate believes in a constant flow of information among sellers, buyers, brokerages, sales representatives and the corporate offices. We have technology in place to assist at all levels.
Strength in our Team
The strength of our offices and sales representatives comes from their commitment to be better, learn better and become better. They are willing to learn from our real estate leaders, from experienced instructors, e-training programs and are ready to set a benchmark of exceptional service for our valued clients. Their strength also lies in their commitment to build a strong career with a Canadian real estate brand that is taking bold steps to ensure survival in a highly volatile Canadian real estate market.
Galaxy Gate is defined by its culture of teamwork. Essentially, from the corporate office to regional offices, brokerages and sales representatives, we like to work as a unit where all members are supported. To be successful in the Canadian real estate market, we encourage our members to become effective team players.